Frequently Asked Questions

Got a question for us? You might be able to find your answer instantly below!

Sustainability, Products and Recovery FAQs

Collect it!

Smaller clean pieces can be mailed to us (send us a email with a photo first) for recycling.

Larger quantities of netting can be sent to us – however if you can’t do so there are recycling centres at many harbours which go  to recycling at a mass scale these days.

If this isn’t an option, at least proper disposal stops it entering the marine environment.

New collections and restocking from old locations will arrive at the end of each month – follow us on our Instagram and Facebook page to keep an eye out so you don’t miss out. 

Are you after a particular location, colour or type?

Although we revisit beaches throughout the year – and unfortunately for wildlife – never failing to find more net – we can never promise to find the same colour or type of net again in the same location.

Each net is different in size, colour and the state its found in. Sometimes we find a single strand or a entire trawl net – its pure luck. So we cannot restock many products because they are ‘one off’ creations.

To find your size:

  1. Place a piece of string around your wrist where you will wear your bracelet
  2. Measure the length of the string exactly in cm and add 1-2cm to make it comfortable
  3. Select one of our sizes of bracelet which is the length including the clasp

(Each is recycled, handmade and therefore the size does differ by a few millimetres)

Each Behaviour Change Cornwall product is transformed by hand from environmentally-damaging ghost netting that we have recovered (either via a beach clean, donation or diving down) from Cornwall’s beaches, coves, harbours and waters. 

Each one is named for the closest beach, cove or geographical/historical feature to where the net was found (I.e Looe Island, the Wreck of the Mullheim, Church Cove). 

Yes!  

Our boxes, cards, paper tape and envelopes are all recyclable as paper/cardboard.

Our boxes, cards and envelopes are all made from recycled materials. Our postcards were discarded faded stock destined for the shredder until we saved them to use as delivery notes. None of the boxes, cards, envelopes etc contain plastic.

We find it amazing how hard sustainable packaging still is to source! We keep working to ensure our supply of sustainable packaging and continually keep trying to reduce and remove our packagings impact.

All our bracelets and other products are cleaned, recycled and hand made in the Looe area in Cornwall.

We’re really proud to be recycling and producing products in Cornwall – growing an innovative part of the circular economy in an deprived area and community that desperately needs secure non-seasonal jobs. Though our team is small we hope to grow through these values.

Every single one of our makers is a young environmentally-orientated Cornish person who is passionate about our mission and this county.

Each of our products is a unique transformation and that means we can never find a particular colour or type of net again in the same location.

We are recovering ghost fishing nets from all around Cornwall all year round which we use for our products. Each net is different in size, colour and the state its found in. Sometimes we find a single strand or a entire trawl net – its pure luck. So we cannot guarantee to find a certain colour on a certain beach – we’re afraid it can’t be done.

However we visit new and old beaches throughout the year – unfortunately for wildlife – never failing to find more net. So new collections from locations will be dropping at the end of each month – follow us on our Instagram and/or Facebook page to keep an eye out so you don’t miss out.

We are an environmentally-positive business who puts positive change first.

All our products drive the recovery of more nets and plastic from the marine environment. We made the decision early on to pay our ghost net recovery teams a fair wage for their work – with at least 50% of the profit of each product going towards the people who made it. Recycling and sifting through the worlds waste, under falling cliffs, sometimes even underwater and at the mercy of the sea is dangerous work and deserves fair pay. We still believe volunteering is an amazing thing to – but sadly for many young environmentally-minded people – it doesn’t pay the bills.

We also need funds to ensure we have the tools and skills we need to access safely the hidden nets on the seafloor, in remote coves and transporting it back to shore. Also part of the purchase price of our recycled products goes to pay the costs of cleaning, recycling and making the products. Additionally funds are used to maintain the website, which allows us to spread our message, run an online store and function as a business.

A portion of our funds are also spent on working on our efforts to ensure less plastic enters the sea in the first place – through one of our behaviour changing campaigns. These projects vary from to designing behaviour changing interventions that individuals, organisations and businesses can implement to increase their positive impact on the ocean; to interpreting and adapting the latest research from the behavioural sciences to educate and advice on how to change our consumer decisions from a environmentally-damaging towards environmentally-positive.

Check out more in our Articles – and thank you for your support for our growing mission to protect the sea by buying a recycled fishing net bracelet or any of products made from recovered ghost gear in our Shop.

No we’ve left them in the beautiful way they were found – we simply untangle, clean, and fit them with a clasp.

Each one is therefore unique – with sea-induced blemishes, sun-damage and occasionally loose strands created by scraping on rocks and wrecks. 

If you have a special net you have found and want turned into a creation send us a photo of the net and we will see what we can do.

Sadly some requests we will have to deny as we cannot guarantee that we can transform the net safely and successfully.

Luckily for us (less lucky for the planet) the HDPE plastic nets used are nigh on indestructible, waterproof and hardy. Avoid putting them near open flames, chemicals or sharp objects. Also don’t pick at loose threads – cut them or send them back for repair if they bother you – they are an unavoidable result of using real lost nets.

Also you can avoid wearing them in the shower, whilst using cleaning products  and whilst washing dishes (chemicals in soaps and detergents can tarnish metal over years). Also being gentle when taking on and off will lengthen their already long lifespan as the metal clasps can be damaged over many years if abused. 

Orders, Returns and Payments FAQs

All our parcels are dispatched within two working days, with 1st Class Royal Mail. 

They usually take 1-2 days to arrive after purchase but can  take upto 5 days.

However please allow for a week after ordering, as during busy periods royal mail can be delayed, though this is rare.

We only use Royal Mail as they are the only U.K. wide postal service that promotes (although not guaranteed in cities) walking posties.

Why is that important to us? Up to 90% of the carbon footprint of products sold online is created by the last 10 miles it travels to your house (as the costs of large scale freight are divided amongst thousands of parcels, whereas the delivery driver travels miles often for single parcels). 

On top, Royal Mail is incredibly reliable and subsidises deliveries to all the remotest parts of the UK – making sure everyone is connected.

No – we only do UK delivery.

We plan to change this but for the moment we haven’t found a sustainable choice for worldwide postage.

Yes. You can return any unused product to us or choose another one up to 28 days after purchasing. 

However, we do ask that you pay the postage to send it back to us and to consider carefully which bracelet/creation you’d like beforehand. Repeated posting has an avoidable environmental impact and forces our team to take time away from getting out there to gather net. To prevent this please ensure you get the right size bracelets by measuring your wrists before buying a bracelet.

Simply return your purchase to us via post to “Behaviour Change Cornwall, Prisk Stores, Looe, Cornwall. PL13 1AQ” with a note stating your name, address, email used during ordering, order number and instructions on what you would like to happen/ the bracelet you’d like to swap for written clearly on a note in the envelope. Without all these details we cannot successfully return your item.

Voluntary Contribution: for bracelets please include £2 in cash (or a valid unused Royal Mail 1st Class large letter stamp) so we can return it to you, this voluntary contribution is so that funds aren’t diverted away from our plastic recovery and beach cleans.

If your want to return any original artwork or your item is damaged on arrival – please email us. We can either repair it (see “Can you repair items?” tab below), send a replacement of the same size and style or refund you.

As part of our commitment to a circular economy we do repair bracelets & our other creations for free (if we can*) so they last forever. 

Simply contact us below if you’ve had an issue and let us know – our products are tested and built to last – but mistakes do happen – we’re all only human. 

*We do try to repair pieces of artwork but can’t always do so. 

Please Email us, with a photo and details of the problem and we will try our best to arrange a repair.

We accept payment via PayPal, credit or debit card.

Check out our GDPR and our Privacy Policies.

Collaboration FAQs

Yes we do to physical stores!

We’re always keen in getting more net out of the sea – and that can only be done by reaching more people.

Send us an email if your keen to stock our brand  – explain to our team more about your store,  and your ideas and we will get back to you.

Nothing makes us happier than hearing from men and women who love our mission and want to help out!

Anyone can start by sharing our website, articles or by sharing our social media posts. This is how we engage with new people and drive our effort to conserve Cornwall’s wild coasts!

If you’re a budding or blooming social media star or have a position from which to spread the concept even further, drop us an email and get in touch with your idea. 

Come and join us on Wednesday the 20th of October from Behaviour Change Cornwall and the Looe Marine Conservation Group as we go out to hunt and remove plastics and ghost fishing nets along the beaches from Hannafore to Port Nadler. Equipment will be provided! We will be there to answer any questions you have about the plastic problem facing our oceans and what we do as they we try tackle the issue. We meet at the Coastguard Station at Hannafore at 11am and book a place and find out more here.

Until then please help spread our message and go out for your own beach cleans – and remember respect the tides, be safe, wear protective gloves and bring a bag.

Contact Us

Got a question for us? You might be able to find your answer instantly above in our FAQs.

    What We Do

    We remove harmful plastic pollution from the marine environment and turn it into unique treasured creations, ensuring it never re-enters the sea...

    Support Our Mission

    Every item we create helps protect our coastline – with each purchase you help remove the plastic from our oceans