Frequently Asked Questions

Got a question for us? You might be able to find your answer instantly below!

Sustainability, Products and Recovery FAQs

Each product is named for the closest beach, cove or geographical/historical feature to where the net was found (I.e Looe Island, the Wreck of the Mullheim, Church Cove) and has the name of who found it on a certificate inside. The only exception is a product made from a particular feature of pollution (i.e our fishermen’s kiss zip pulls) or a mix of location, in which case the locations found is still listed.

We trace every piece of plastic from the sea to sale – gathering data for scientists researching the threats to the ocean and ensuring our products are as local and sustainable as possible.

We visit new and revisit  locations around Cornwall and beyond constantly but never know what we will find until we do – which makes it impossible to predict what comes next.

 To keep up with where the seas leads us by following us on our Instagram and Facebook page to keep an eye out so you don’t miss out on what are always unique creations.

Although unfortunately for wildlife we never fail to find more plastics and ghost fishing nets we can never promise to find the same colour or type of net again in the same location. Each net is different in size, colour and the state its found in. Sometimes we find a single strand or a entire trawl net – its pure luck. So we cannot restock our products because they are one off creations.

Every piece of plastic is one that we have recovered (either via a beach clean, donation from a trusted partner organisation or via diving down) from UK beaches, coves, harbours and waters.

Each one is named for the closest beach, cove or geographical/historical feature to where the net was found (I.e Looe Island, the Wreck of the Mullheim, Church Cove) and has the name of who found it on a certificate inside.

We trace every piece of plastic from the sea to sale – gathering data for scientists researching the threats to the ocean and ensuring our products are as local and sustainable as possible.

Yes!  

Our boxes, cards, paper tape and envelopes are all recyclable as paper/cardboard.

Our boxes, cards and envelopes are all made from recycled materials.

We find it amazing how hard sustainable packaging still is to source. We keep working to ensure our supply of sustainable packaging and continually keep trying to reduce and remove our packagings impact.

Collect it!

Smaller pieces of net can be mailed to us for recycling.

We also collect whole nets and larger quantities of net fragments when we have the spare capacity to recycle in Cornwall.

In either case email us below with a photo of your find and we will help find a way to ensure it never re-enters the sea.

If you have a small fragment, heavily snarled or otherwise unrecyclable section, making sure it is properly disposed of stops it entering the marine environment and harming wildlife!

All our bracelets and other products are cleaned, recycled and hand made in the Fowey Valley, here in Cornwall.

We’re really proud to be recycling and producing products in Cornwall – growing an innovative part of the circular economy in an area and community that desperately needs secure non-seasonal jobs. Though our team is small we hope to grow through these values – supporting a team and wider network of people and organisations driving change.

All of our team are environmentally-orientated Cornish people who are passionate about our mission and Cornwall itself.

No we’ve left them in the beautiful way they were found.

In the case of our ghost nets – we simply untangle, clean, sterilise and fit them with a clasp.

For our recycled ocean plastic products we simply mix, melt and mould them as they are – adding nothing.

This means every product is therefore unique – with the impact of the sun, sea and scraping over wrecks and rocks inherent in their appearance. Each one carries the scars of its oceanic odyssey proudly – proving its authenticity as a recycled product.

If you have a special net you have found and want turned into a creation send us a photo of the net via email and we will see what we can do.

Sadly some requests we will have to deny as we cannot guarantee that we can transform the net safely and successfully.

100% of the proceeds from our products drive our recovery of more nets and plastic from the marine environment.

Part of that goes towards paying our team. Recycling and sifting through the worlds waste, under falling cliffs, sometimes even underwater and at the mercy of the sea is dangerous work and deserves fair pay. We still believe volunteering is an amazing thing to – but sadly for many young environmentally-minded people – it doesn’t pay the bills.

We also need funds to ensure we have the tools and skills we need to access safely the hidden nets on the seafloor, in remote coves and transporting it back to shore.

Another big part of the purchase price of our recycled products goes to pay the costs of cleaning, recycling and making the products. Additionally funds are used to maintain the website, which allows us to spread our message, run an online store and function as a business.

A portion of our funds are also spent on working on our efforts to ensure less plastic enters the sea in the first place – through one of our behaviour changing campaigns. These projects vary from to designing behaviour changing interventions that individuals, organisations and businesses can implement to increase their positive impact on the ocean; to interpreting and adapting the latest research from the behavioural sciences to educate and advice on how to change our consumer decisions from a environmentally-damaging towards environmentally-positive.

Check out more in our Articles – and thank you for your support for our growing mission to protect the sea by buying a recycled fishing net bracelet or any of products made from recovered ghost gear in our Shop.

All metals used in any of our products are Nickel Safe and complies with UK Nickel regulations.

All of our ghost net bracelet clasps are marine grade stainless steel (316). This means that they are hypoallergenic, waterproof and don’t tarnish easily, making them great for anyone who is a sea swimmer, surfer or wants to simply leave it on at all times including in the shower.

Our hook earrings come in 925 Sterling Silver or Marine Grade 316 Surgical Stainless Steel, you can choose which metal type when adding to basket.

Our hoop earrings are Marine Grade 316 Surgical Stainless Steel.

Our necklace chains are 100% recycled 925 Sterling Silver.

The exact dimensions/details of all of our products can be found in the product description of each listing.

Luckily for us (less lucky for the planet) the HDPE plastic nets used are nigh on indestructible, waterproof and hardy. Avoid putting them near open flames, chemicals or sharp objects. Also don’t pick at loose threads – cut them or send them back for repair if they bother you – they are an unavoidable result of using real lost nets.

Our bracelets are waterproof so can be worn in the shower and when sea swimming.

All of our clasps are marine grade stainless steel 316 so are just as waterproof and hardy as the net. They do not tarnish easily, however can become scratched.

Try to avoid getting them covered in products such as perfume/shampoo/body wash/cleaning products/washing detergents/paint as chemicals in soaps and detergents can tarnish the stainless steel metal over years.

If you do get these products on your bracelet simply rinse with fresh water and leave to air dry.

If worn sea swimming rinse with fresh water afterwards to remove any salt and leave to air dry.

Also being gentle when taking on and off will lengthen their already long lifespan as the metal clasps can be damaged over many years if abused. 

Our whale tail and anchor clasps work by simply looping through the net to stay in place.
 
Our standard bracelets clasps are non-magnetic instead they have an internal lever bayonet and catch this means thats once they’re on, they stay on but there is knack to opening them.
 
All clasps are quality controlled before leaving our facility.
 
Make sure you are only pressing down on the lever at the end furthest from the clasp ends (where they meet).
 
The clasp is not a button and pressing the whole clasp will not lift the catch.
 
 
If that does not work try pushing the clasp ends together gently (not apart) to reset the mechanism and then press the lever at the end furthest from the clasp ends.
 
If this isn’t the problem try the following steps: 
 
 a) press the clasp together as if closing it (as pulling locks the clasp unless the lever is engaged and it wont then unlock – this prevents it falling off but can be an issue if someones tried to pull it apart without the lever).
 
b) after pushing the clasp together, press the lever on the side furthest away from the clasp ends and fully rise the lever until seen (this can be tricky without nails, but a credit card works great). It should work fine ever more at this point.
 
In extreme weather conditions such as snow and ice the metal of the clasp can contract while in transit making it hard to open, if this is the case please place your bracelet near a heater (not on) and wait for it to get back up to room temperature before attempting to open again.
 
To avoid accidental loss of your bracelet make sure that the clasp has successfully clicked into place when putting it on, you should hear a click sound.

We offer a personalised engraving service, this is carried out in-house with our own laser machine.

You can have your single strand, whale tail and anchor clasps engraved for an additional charge of £10.00.

If you want your clasp engraved you will be prompted before you add your bracelet to your basket. Simply type your message into the box.

You can add up to 18 letters or numbers to your message. This can be anything of your choosing. We cannot engrave anymore than 18 characters including spaces, do not exceed this amount.

The engraving is placed on the insides of the clasps, so it is not visible to others while you are wearing it.

We cannot currently offer this service on previously bought bracelets.

This service should not delay your expected delivery date, you can find this when you checkout.

Please choose carefully as we will not rectify, replace or compensate for any errors (unless the error was ours).

We do not accept returns or exchanges of products once they are engraved.

We reserve the right to refuse any order that in our discretion contains, profanities, is offensive, or infringes intellectual property of a third party.

Orders, Returns and Payments FAQs

All our parcels are dispatched by Royal Mail First Class on Mondays, Wednesdays and Fridays. 

Dispatch time can take from 1-5 working days. (Some bracelets are made to order.) After being dispatch they usually take 1-2 days to arrive.

However, please allow for a week after ordering, as during busy periods mail can be delayed, though this is rare.

We rarely ever have parcels go missing with Royal Mail, if it has been over week and your parcel hasn’t arrived please double check the shipping address you entered is correct and make sure the parcel has not been left in a safe space or with a neighbour. If none of the above resolve your issue please give us an email.

Yes. You can return any unused product to us or choose another one up to 28 days after purchasing

However, we do ask that you consider carefully which bracelet/creation you’d like beforehand. Repeated posting has an avoidable environmental impact and forces our team to take time away from removing and recycling plastics & nets. To prevent this please ensure you get the right size bracelets by measuring your wrists before buying a bracelet.

  1. Wrap string, ribbon etc around your wrist where you’ll wear your bracelet
  2. Measure the length exactly in cm and add 0.5cm to make it comfortable
  3. Select one of our sizes of bracelet – which is the length including the clasp (bracelets vary by a few mm)
  • 16.5cm – xs
  • 18cm – small
  • 20cm – medium
  • 22cm – large
  • 24cm – xl

Simply return your purchase to us via post to “Behaviour Change Cornwall, Prisk Stores, Looe, Cornwall, PL13 1AQ” with a note stating your name, address, email used during ordering, order number and instructions on what you would like to happen/ the bracelet you’d like to swap for written clearly on a note in the envelope. Without all these details we cannot successfully return your item. Please be aware that the return process can take up to 2 weeks.

Voluntary Contribution: for swaps please include £4 in cash (or a valid unused Royal Mail 1st Class LARGE LETTER pre-paid or stamped envelope) so we can return it to you, this voluntary contribution is so that funds aren’t diverted away from our plastic recovery and beach cleans.

If your purchase is damaged or incorrect on arrival – please email us with a photo and details first. 

Received a bracelet that doesn’t fit correctly?

We do ask that you consider carefully which bracelet size you need beforehand. Repeated posting has an avoidable environmental impact and forces our team to take time away from getting out there to gather net. To prevent this please ensure you get the right size bracelets by measuring your wrists.

  1. Wrap string, ribbon etc around your wrist where you’ll wear your bracelet
  2. Measure the length exactly in cm and add 0.5cm to make it comfortable
  3. Select one of our sizes of bracelet – which is the length including the clasp (bracelets vary by a few mm)
  • 16.5cm – xs
  • 18cm – small
  • 20cm – medium
  • 22cm – large
  • 24cm – xl

Simply return your bracelet to us via post to “Behaviour Change Cornwall, Prisk Stores, Looe, Cornwall, PL13 1AQ” with a note stating your name, postal address, email address and instructions on the correct sized bracelet you’d like to swap written clearly on a note in the envelope. Without all these details we cannot successfully swap your bracelet. Please be aware that the exchange process can take up to 2 weeks.

If you would like to swap your bracelet for a different style/location of the same price this is possible but please email us first to make sure we have what you want in stock – as due to the nature of finding net, some styles are limited edition.

If your bracelet was damaged on arrival – please email us. 

Voluntary Contribution: for bracelets please include £4 in cash (or a valid unused Royal Mail 1st Class large letter stamp) so we can return it to you, this contribution is so that funds aren’t diverted away from our plastic recovery and beach cleans. We are very thankful to the vast majority of those who do so as it keeps us removing more plastic and recycling it!

We only use Royal Mail as they are the only U.K. wide postal service that promotes (although not guaranteed in cities) walking posties.

Why is that important to us? Up to 90% of the carbon footprint of products sold online is created by the last 10 miles it travels to your house (as the costs of large scale freight are divided amongst thousands of parcels, whereas the delivery driver travels miles often for single parcels). 

On top, Royal Mail is incredibly reliable and subsidises deliveries to all the remotest parts of the UK – making sure everyone is connected.

No – we only do UK delivery.

We plan to change this but for the moment we haven’t found a sustainable choice for worldwide postage.

Our products are tested and built to last – we’re proud of a less than 1/10,000 fault rate – but mistakes do happen – we’re only human.

So as part of our commitment to creating a circular economy we repair and recycle all our products so they can be useful forever.  

Simply contact us below if you’d like to send in something for recycling or have a repair.

Bear in mind we do charge postage costs for repairs on older & used items and obviously we cannot do repairs on lost items – and do not replace them – if you suspect an issue contact us and keep it safe so it can be repaired.

Please email us, with a photo and details of the problem and we will arrange a repair.

We accept payment via stripe for credit or debit card.

Check out our GDPR and our Privacy Policies.

If you’re having issues adding your item to your basket please make sure you have selected from the different product options located above the engraving section and the add to basket button on the product listing page.

If it is our bracelets, what size.

If it is our pendant jewellery, what metal type and what colour.

If it is our beaded jewellery, which bead.

If it is our coasters, what pack size.

If you do not do this first, the add to basket button will not activate and you will not be able put anything into your basket.

If you are still having issues then please email us and we will do our best to help resolve the issue.

If you are having issues checking out and are getting error messages please ensure that you have not used and commas or special characters in your postal address.

If this is your error message:

Then please make sure that you have un-ticked the section ‘deliver to a different address’

If you are still having issues then please email us and we will do our best to help resolve the issue.

The full range of our products is only available on our website however, you can find us at events and markets around the country. Sign up to our newsletter or follow us on facebook or instagram to see where we will be.

We do have amazing stockists located around the country where you can shop in-person. Please email us to find out who they are.

 

What We Do

We remove harmful plastic pollution from the marine environment and turn it into unique treasured creations, ensuring it never re-enters the sea...

Support us

Every item we create helps protect our coastline – with each purchase you help remove the plastic from our oceans

Contact Us

Got a question for us? You might be able to find your answer instantly above in our FAQs.