YOUR ACCEPTANCE OF THESE PRIVACY STATEMENT TERMS
WHAT DATA DO WE COLLECT AND HOW DO WE USE IT?
Information we stored from our customers is used primarily to allow for the successful delivery of purchased products. It can also be used to further improve the website experience for returning and loyal customers. We collect customer details such as name, address and email address when one of the following actions are taken:
- A customer inputs their information when placing an order online.
- A customer signs up for an account on our site (customer, affiliate or designer)
- A customer contacts our customers services, providing their contact information
- A customer completes a review of their experience in one of our 6 physical stores
We collect and process information about you in order to:
- identify you each time you visit our website;
- process orders or applications submitted by you;
- continually improve our services and website;
- customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;
- send you information we think you may find useful, including information about new products.
You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number.
HOW IS MY ORDER INFORMATION PROCESSED?
These are the following systems we utilise to aid the successful processing and dispatch of purchased products.
- CBR: Our internal stock management system holds a copy of the customer billing / delivery address, customer email address and phone number. This allows us to print the postage label for the package to be sent.
- BB Order Picker: Our internal picking system stores ordered product(s) information, customer name, delivery address, email address and phone number. This acts as way of referencing that the correct products are being taken out of stock for the correct customer orders.
- BB Dispatch: This internal software allows us to monitor the successful dispatch of orders. It also stores ordered product(s) information, customer name, delivery address, email address and phone number.
HOW IS MY INFORMATION SECURED?
Behaviour Change Cornwall places great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our website, we use a secure server (SSL) to encrypt potentially sensitive information you input before you send it to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
WHERE IS THE INFORMATION STORED?
Information which you submit via our website or telephone services is stored on our UK secure server. This is necessary in order to process the information and send you any information you have requested. Information submitted by you may be transferred by us to our other offices. Behaviour Change Cornwall DO NOT store any card details on the website. All payment transactions made through the Behaviour Change Cornwall website are completed on, and stored by our external payment providers such as PayPal.
FOR HOW LONG IS THE DATA STORED?
Behaviour Change Cornwall store customer information regarding accounts for one year. After this time has passed, any personally identifiable information is removed from the order details. Information on when/where the product was sold are kept for our own in-house statistics and reporting.
For any new accounts made on Behaviour Change Cornwall, the length of data retention is one month. So any details associated with accounts that do not place an order within one month will also be removed from our database and records.
WITH WHOM IS THE INFORMATION SHARED?
Behaviour Change Cornwall may disclose personal information if required to do so by law if it is necessary to protect and defend the rights, property or personal safety of Behaviour Change Cornwall, website visitors and customers. Our Website contains links to the sites of third parties. When you visit these sites, we suggest that you read their Privacy Policies. Behaviour Change Cornwall is not responsible for the privacy policies or content of such sites.
ADDITIONAL INFORMATION BEING COLLECTED
We may automatically collect non-personal information about you such as the type of internet browser you use, mobile device or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist in providing an effective service in our website. We may from time to time supply the owners or operators of third party sites, from which it possible to link to our website, with information relating to the number of users linking to our website from the third party website. You cannot be identified from this information.
For example, when you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identify information.
This information is collected by software such as Google Analytics. You may choose to opt out of Google Analytics Advertising features, preventing your data being used by Google Analytics, by installing the following Browser Add-On, compatible with Internet Explorer, Chrome, Firefox, Safari and Opera.
GUIDELINES FOR SOCIAL MEDIA & PRODUCT REVIEWS
Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.
Ownership of Submissions:
Social networking sites:
Intellectual Property Rights:
A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Behaviour Change Cornwall of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Behaviour Change Cornwall related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Behaviour Change Cornwall pages of third party social networking sites are not the responsibility of, or endorsed by Behaviour Change Cornwall. All rights, including copyright on Behaviour Change Cornwall pages are owned by or licensed to Behaviour Change Cornwall. Any use of any Behaviour Change Cornwall social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Behaviour Change Cornwall. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.
Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Behaviour Change Cornwall related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.
Rules for Submissions:
You must be 18 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post a submission.
Please be polite and only write in English (or the applicable language for the Behaviour Change Cornwall Website on which you are posting a submission). If you require an immediate response from us or have a comment about our service please contact usdirectly for a quicker response.
Submissions should not include:
- Profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
- Comments about other reviewers or bloggers
- Remarks that repeat criminal accusations, false, defamatory or misleading statements
- Material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
- Spam or advertising
- Third party brand names or trade marks
- HTML code, computer script or website URLs
- Availability, price or alternative ordering or delivery information
- Information about Behaviour Change Cornwall suppliers or manufacturers
Behaviour Change Cornwall, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which relate to seasonal products which are no longer in season.
Please let us know if you see any Submissions which do not comply with our rules.
Accuracy of content:
To the extent permitted by applicable law, Behaviour Change Cornwall disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Behaviour Change Cornwall or any of its group companies.
Damage to your computer or other device:
Behaviour Change Cornwall uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Behaviour Change Cornwall shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
Links to other websites:
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Behaviour Change Cornwall cannot accept any liability in respect of the use of these websites.
Exclusions of liability:
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Behaviour Change Cornwall shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices:
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.
Third party rights:
Only you and Behaviour Change Cornwall shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, jurisdiction and language:
Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Website Terms:
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
INFORMATION ABOUT PRODUCTS AND SERVICES
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Behaviour Change Cornwall may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please email us.